[DigitalOcean] Ticket #12567423: Need help accessing webconsole of droplet with non-standard SSH port: ref:!00Df2018t5m.!500QP01bbceo:ref

Important:

We have received your request, and a support agent from our team will be responding as soon as possible! In the meantime, please continue reading below. We have included information that can help to answer some of the most common queries raised by our users, which may help you get to a resolution more quickly.

Please note that this response is automatic, and the suggestions provided are based on the topics you selected for the ticket at creation time. Keep in mind that our agents don’t have access to your Droplet, so we’ll rely on you to assist with troubleshooting.

We’ve broken this up into two sections to make it easier to review:

Initial setup: Connecting and Configuring SSH Keys:

How to Connect using OpenSSH(via terminal) or PuTTY(Windows):
www.digitalocean.com/docs/droplets/how…-with-ssh/

How to add SSH keys:
www.digitalocean.com/docs/droplets/how…-ssh-keys/
Troubleshooting SSH Connections and Using the Droplet Console:
When attempting to troubleshoot an issue with an SSH connection, it is most likely that you will have to use an alternate method of connection that works outside of SSH. You can do this with our Droplet console. It works through a VNC connection to the Droplet that does not rely on SSH or network connectivity:

Getting to the Droplet Console:
www.digitalocean.com/docs/droplets/how…h-console/

SSH issues can be found in roughly four key phases of a successful connection. This includes the connectivity, protocol initiation, authentication, and shell environment. The following product docs give a good overview of what to do in each phase of the problem:

www.digitalocean.com/docs/droplets/res…oting-ssh/

SSH Connectivity: Errors/Issues can include DNS resolution problems, “Connection Timeout”, “Connection Refused”:
www.digitalocean.com/docs/droplets/res…nectivity/

SSH Protocol Initiation: Errors/Issues can include Host Key Verification, “Connection Closed”, “Unable to Negotiate with Host”:
www.digitalocean.com/docs/droplets/res…/protocol/

SSH Authentication: Errors/Issues can include “Permission Denied with Password/Key” and the Password not working in the Droplet Console:
www.digitalocean.com/docs/droplets/res…ntication/

SSH Shell Environment: Errors/Issues can include “Could Not chdir”, “Account is Currently Not Available”, “Resource Temporarily Unavailable”:
www.digitalocean.com/docs/droplets/res…vironment/

If any of these solve your issue, please close your ticket via the Control Panel by hitting the “Close Ticket” button. If you would like to share the solution/root cause that you discovered, or have feedback, please feel free to follow up and let us know.

If none of the above suggestions apply, you can still add additional details to your ticket such as logs, error messages, screenshots, step-by-step process you followed, or replication steps that may help the support agent help you.

Our support team is working to review your issue and follow up. We appreciate your patience

Thanks,
DigitalOcean Developer Support Team

ref:!00Df2018t5m.!500QP01bbceo:ref

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